Un bilan de 10 ans de certification des systèmes de management de la qualité: les apports perçus de la certification ISO 9000 par les managers

Sylvie Rolland ()
Additional contact information
Sylvie Rolland: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique

Post-Print from HAL

Abstract: The ISO 9000 has just celebrated its 20th anniversary and it seems that after years of certifi cation, quality managers must report what real contributions certifi cation makes within the organizations. Results of the academic studies in this fi eld are far from being consensual. Taking into account those contradictory results, the question is raised to assess managers' opinions, in order to evaluate their perceived impact of quality management systems and its certifi cation, and to identify issues and challenges of the new ISO 9000 international standards edition.

Keywords: iso 9000; qualité; système de management; certification (search for similar items in EconPapers)
Date: 2009-10-01
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Published in Revue management & avenir, 2009, N°29, pp.12

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00497227

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().