Régulation de la qualité dans les services à la personne en France: l'Economie sociale et solidaire entre innovation et isomorphisme ?

Francesca Petrella () and Nadine Richez-Battesti ()
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Francesca Petrella: LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique
Nadine Richez-Battesti: LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique

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Abstract: This paper analyses the major quality regulation measures used for home care services in France and their effects : is there a specificity in the quality procedures adopted by nonprofit organisations in this field or are they characterised by an isomorphism process, given the increasingly competitive environment?

Keywords: démarche qualité; service à la personne; isomorphisme; régulation; France (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (3)

Published in Revue management & avenir, 2010, 35 (5), pp.273-292

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00519005

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