Pratiques de Knowledge Management en région Languedoc Roussillon

Céline Averseng (), Agnès Mazars-Chapelon (), Corinne Janicot and Sophie Mignon ()
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Céline Averseng: UM2 - Université Montpellier 2 - Sciences et Techniques
Agnès Mazars-Chapelon: CREGOR - Centre de Recherche sur la Gestion des Organisations - UM2 - Université Montpellier 2 - Sciences et Techniques
Corinne Janicot: UM2 - Université Montpellier 2 - Sciences et Techniques
Sophie Mignon: UM2 - Université Montpellier 2 - Sciences et Techniques

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Abstract: The purpose of this study is to observe the region's firms' behaviour in the field of knowledge management, and draw up an inventory of practices related to the use of management tools, and their evolution. In particular, we seek to highlight firms' objectives (competitor watch, customer relations management, knowledge capitalisation, improvement of the information exchange process, etc), the tools they use (databases, groupware, etc) and their organisational and human resource management measures. The problems encountered in implementing knowledge management policies will also be underlined (cultural aspects, user resistance, etc).

Keywords: tools; practices; knowledge management; outils; pratiques; état des lieux (search for similar items in EconPapers)
Date: 2008-05
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00522312
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Published in LA COMPTABILITE, LE CONTRÔLE ET L'AUDIT ENTRE CHANGEMENT ET STABILITE, May 2008, France. pp.CD Rom

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00522312

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