Some reflexions related to the evaluation of quality service in transportation of goods

Réflexions sur l'évaluation de la qualité de service dans les transports de marchandises

Maurice Bernadet ()
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Maurice Bernadet: LET - Laboratoire d'économie des transports - UL2 - Université Lumière - Lyon 2 - ENTPE - École Nationale des Travaux Publics de l'État - CNRS - Centre National de la Recherche Scientifique

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Abstract: Analysis of competition between modes or between carriers on goods transport market refers very often to the concept of "quality of service", without any precise definition of this concept. Quality of service of transport operation may be characterized by its position in a multidimensional space, the axes of which measure speediness, regularity, safety and, finally, production of informations linked to goods movements. Moreover, when a shipper chooses a carrier, it takes into account its "adaptability" (ability to assume services of various characteristics) and its "logistic ability" (ability to conduct operations related to transport, in the strict sense of the word).

Keywords: qualité de service; transport de marchandises; concurrence inter modes (search for similar items in EconPapers)
Date: 1985-06-30
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Published in Les Cahiers Scientifiques du Transport / Scientific Papers in Transportation, 1985, 11-12 | 1985, pp.87-99. ⟨10.46298/cst.11817⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00528706

DOI: 10.46298/cst.11817

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