A Business Intelligence Model for SMEs Based on Tacit Knowledge

M. Sadok and H. Lesca
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M. Sadok: ISET'COM - Institute of Technology in Communications - Université de Tunis
H. Lesca: CERAG - Centre d'études et de recherches appliquées à la gestion - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique, UPMF - Université Pierre Mendès France - Grenoble 2

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Abstract: This paper proposes a specific model of business intelligence in relation with SMEs practices, culture and competitive environment. This model is based on the mobilization of corporate tacit knowledge and informal information, aiming at interpreting anticipatory environmental information and assist strategic decision making. An empirical survey assessing the existing business intelligence practices in 20 French SMEs has identified seven necessary acceptance conditions of a business intelligence project as well as a managerial tool allowing tacit knowledge traceability.

Keywords: business intelligence; tacit knowledge; SMEs; sense-making (search for similar items in EconPapers)
Date: 2009
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00540288v1
References: View complete reference list from CitEc
Citations: View citations in EconPapers (3)

Published in 2009, 9p

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00540288

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