Taxicab regulation and urban residents' expectations from policy makers: a survey in eight cities

Richard Darbéra ()
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Richard Darbéra: Réseaux, Institutions, Territoires (RIT) - LATTS - Laboratoire Techniques, Territoires et Sociétés - UPEM - Université Paris-Est Marne-la-Vallée - ENPC - École nationale des ponts et chaussées - CNRS - Centre National de la Recherche Scientifique

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Abstract: Everywhere in the world, residents want better and cheaper taxi services. But what they mean by better services and how they think prices could be lowered varies widely from one city to the other. These differences underline the specific issues both regulators and taxi operators have to address in each city. Our survey was addressed the city residents of Paris, London, New York, Amsterdam, Lisbon, Berlin, Dublin, Stockholm. These residents were screened to be representative of the urban population of each city in terms of gender, age, and location (centre and suburbs). Our questionnaire included two open questions in which they were asked to give their own opinions on two issues: (i) what reforms would you like your government to implement in your city to make taxi services better cater for your needs and (ii) what are the features of the taxis services you have experienced abroad that you would like to see at home. What we are presenting here is a detailed analysis of the 4700 answers we got to these two open questions. We already presented an analysis of the 40 multiple-choice questions results in a previous paper (2) given at the last World Conference on Transport Research (WCTR 2010 Lisbon).

Keywords: taxi; regulation; survey (search for similar items in EconPapers)
Date: 2010-11-05
New Economics Papers: this item is included in nep-ind and nep-ure
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00557099v1
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Published in 4th International IRU Taxi Forum, Nov 2010, Cologne, Germany

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