"Smile down the phone": Extending the effects of smiles to vocal social interactions

Frédéric Basso and Olivier Oullier
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Frédéric Basso: CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique
Olivier Oullier: NIA - Neurobiologie intégrative et adaptative - Université de Provence - Aix-Marseille 1 - CNRS - Centre National de la Recherche Scientifique

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Abstract: The SIMS model offers an embodied perspective to cognition and behaviour that can be applied to organizational studies. This model enriches behavioural and brain research conducted by social scientists on emotional work (also known as emotional labour) by including the key role played by body-related aspects in interpersonal exchanges. Nevertheless, one could also study a more vocal aspect to smiling as illustrated by the development of "smile down the phone" strategies in organizations. We propose to gather face-to-face and voice-to-voice interactions in an embodied perspective taking into account Lakoff and Johnson's (1980) theory of conceptual metaphors.

Keywords: Emotional labour; organisation; metaphors (search for similar items in EconPapers)
Date: 2010
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Published in Behavioral and Brain Sciences, 2010, 33 (6), pp.436

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00601466

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