Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture

Anthony Vance, Christophe M. Elie-Dit-Cosaque () and Detmar W. Straub
Additional contact information
Anthony Vance: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique, Computer Information Systems Department - Georgia State University - USG - University System of Georgia
Christophe M. Elie-Dit-Cosaque: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique
Detmar W. Straub: Computer Information Systems Department - Georgia State University - USG - University System of Georgia

Post-Print from HAL

Abstract: The topic of trust in information technology (IT) artifacts has piqued interest among researchers, but studies of this form of trust are not definitive regarding which factors contribute to it the most. Our study empirically tests a model of trust in IT artifacts that increases our understanding in two ways. First, it sets forth two previously unexamined system quality constructs-navigational structure and visual appeal. We found that both of these system quality constructs significantly predict the extent to which users place trust in mobile commerce technologies. Second, our study considers the effect of culture by comparing the trust of French and American potential users in m- commerce technologies. We found that not only does culture directly affect user trust in IT artifacts but it also moderates the extent to which navigational structure affects this form of trust. These findings show that system quality and culture significantly affect trust in the IT artifact and point to rich possibilities for future research in these areas.

Keywords: culture impacts; institution-based trust; m-commerce portals; mobile commerce; navigational structure; system quality; systems use; trust in IT artifact; visual appeal (search for similar items in EconPapers)
Date: 2008
References: Add references at CitEc
Citations: View citations in EconPapers (42)

Published in Journal of Management Information Systems, 2008, 24 (4), pp.73-100. ⟨10.2753/MIS0742-1222240403⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00641137

DOI: 10.2753/MIS0742-1222240403

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().