Les réponses de cadres intermédiaires face à l'implémentation de technologies de l'information et de la communication: le cas d'une administration publique

Christophe M. Elie-Dit-Cosaque ()
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Christophe M. Elie-Dit-Cosaque: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique

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Abstract: In this paper, we examine how public middle-managers exercise human agency during an information system (IS) implementation process and how this helps producing changes on the field. Drawing on strategic actor theory (Crozier et Friedberg 1977), we suggest system constraints emanate from middle-managers willingness to adopt "winning" scenarios for action, in which they would contribute to modernizing public administration. We then argue that these actions allow IT to be implemented in practically acceptable ways.

Keywords: acteur social; agence humaine; administration publique; changement par les TIC (search for similar items in EconPapers)
Date: 2010
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Published in Revue management & avenir, 2010, 9 (39), pp.213-232. ⟨10.3917/mav.039.0213⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00641162

DOI: 10.3917/mav.039.0213

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