Service Management Effectiveness and Organisational Culture: A Modification of the Competing Values Model

Michèle Paulin (), R.J. Ferguson and Marielle Audrey Payaud ()
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R.J. Ferguson: CERIUM - Centre d'Etudes et de Recherches Internationales
Marielle Audrey Payaud: MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon

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Keywords: service management; culture; model (search for similar items in EconPapers)
Date: 2006
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Published in Marketing and Multicultural Diversity, Rao C.P. (Ed), 2006

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00650388

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