Les dimensions des crises: analyse de deux études de cas sous les approches processuelle et événementielle

Aline Pereira Pündrich, Olivier Brunel () and Luciano Barin-Cruz
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Aline Pereira Pündrich: MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon
Olivier Brunel: MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon
Luciano Barin-Cruz: HEC Montréal - HEC Montréal

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Abstract: Due to their protean character, crises are unique and they demand specific actions. In order to offer managers a referential framework to better deal with crises, many authors have tried to identify and to classify them. Thus, two main approaches can be located: those qualified as event-driven (mainly based on the elements that trigged out the crisis and its consequences) and those qualified as a process-driven (which places the crisis in a context full of meanings, actors and victims). The aim of this work is to analyze an organizational crisis within two organizations (a French one and a Brazilian one) by using these two approaches. The results show, among other aspects, that the event-driven approach allows a more complete visualization of these critical situations regarding the event-driven approach. Besides, the analysis of the crisis dimensions shows that a systemic approach of crisis events, the capitalization over experiences and an optimistic and proactive posture performed by the managers are the key elements in this study of crisis management.

Keywords: gestion des crises; approche processuelle; approche événementielle (search for similar items in EconPapers)
Date: 2009-10-01
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00665560v1
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Published in Revue Internationale d’Intelligence Économique, 2009, 1, pp.213-235

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