Analyse systémique de la relation service client, quel risque pour les salariés ?

Corinne Baujard () and L. Bouveresse
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Corinne Baujard: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique

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Keywords: Analyse systémique; relation service client (search for similar items in EconPapers)
Date: 2011
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Published in Revue Française du Marketing, 2011, à paraître

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00685533

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