Le caractère socio-émotionnel des relations de soutien social à l'hôpital

Caroline Ruiller ()
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Caroline Ruiller: CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique

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Abstract: Working conditions degradation, in France particularly, is regularly denounced (Dublin Foundation, 2002 ; Sumer Survey, 2003). The reforms lead hospital to a "moral crisis" (Couanau, 2003). Our goal is to deepen the state of knowledge of social support - wellknown by the sociologists, the psychologists and the epidemiologists - but ignored by French researcher in management sciences. Those case study results based on a regional hospital (62 interviews) highlight the importance of socio-emotional component and reveal a coexistence between the professional support and the person-oriented support, related to the expression of openness to others, by empathy and by the transmission of positive emotions.

Keywords: relations de soutien social; hôpital (search for similar items in EconPapers)
Date: 2012
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Published in Revue management & avenir, 2012, 52, pp.15-34. ⟨10.3917/mav.052.0015⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00738171

DOI: 10.3917/mav.052.0015

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