Levels of Involvement and Retention of Agents in Call Centres: Improving Well-Being of Employees for Better Socioeconomic Performance

Xavier Pierre () and Diane-Gabrielle Tremblay
Additional contact information
Xavier Pierre: ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations, MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon
Diane-Gabrielle Tremblay: UdeM - Université de Montréal

Post-Print from HAL

Keywords: levels; improving; performance (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations:

Published in Journal of Management Policy and Practice, 2011, pp.19

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00749693

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().