What Cost Knowledge Management? The Example of Infosys

Chris Kimble ()

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Abstract: The term knowledge management (KM) first came to prominence in the late 1990s. Although initially dismissed as a fad, KM continues to be featured in articles concerning business productivity and innovation. And yet, clear-cut examples that demonstrate the success of KM are few and far between. A brief examination of the history of KM explores the reasons for this and looks at some of the assumptions about what KM can achieve. A subsequent analysis of the experiences of Infosys with KM shows that for KM to be successful, organizational leaders need to engage in a continuous process of modification and maintenance. Although KM initiatives can be made to yield worthwhile returns over an extended period, there are often substantial ongoing costs associated with them.

Keywords: Knowledge Management; Codification; Information Systems (search for similar items in EconPapers)
Date: 2013-03-01
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00826906v1
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Citations: View citations in EconPapers (4)

Published in Global Business and Organizational Excellence, 2013, 32 (3), pp.6-14. ⟨10.1002/joe.21480⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00826906

DOI: 10.1002/joe.21480

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