The influence of organizational form and customer type on online customer satisfaction ratings

Rozenn Perrigot () and Benjamin Lawrence
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Rozenn Perrigot: CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique
Benjamin Lawrence: School of Hotel Administration - Cornell University [New York]

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Keywords: franchising; company ownership; plural form; online customer satisfaction; hotel industry (search for similar items in EconPapers)
Date: 2013-05-23
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Published in Séminaire M@rsouin : mesure & analyse des usages numériques, May 2013, Saint-Malo, France

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00830427

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