Two decades of research on innovation in services: which place for public services?

Faïz Gallouj and Faridah Djellal ()

Post-Print from HAL

Abstract: After a long period of disregard and underestimation, the issue of innovation in services is now being taken seriously in economic theory, as well as in public policy. This is not yet the case for innovation in public services. The objective of this paper is to propose a reinterpretation of the literature on innovation in services in the light of public services. Building on the interpretative framework of assimilation, demarcation, inversion and integration perspectives often used to analyze innovation in market services, we review how the major studies conducted during two decades of research on innovation in services explicitly address or can be extrapolated to address innovation in public services. We also seek to identify shortfalls in this literature and determine new avenues of research and action.

Keywords: Public service; innovation (search for similar items in EconPapers)
Date: 2012-04-02
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00960624
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Published in 1st International EIBURS-TAIPS Conference on: Innovation in the public sector and public e-services, Apr 2012, Urbino, Italy

Downloads: (external link)
https://shs.hal.science/halshs-00960624/document (application/pdf)

Related works:
Journal Article: Two decades of research on innovation in services: Which place for public services? (2013)
Working Paper: Two decades of research on innovation in services: Which place for public services? (2013)
Working Paper: Two decades of research on innovation in services: Which place for public services? (2012)
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00960624

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().