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Conflict management in interorganizational projects: an integrative analysis of two longitudinal case studies in information systems

Stéphanie Missonier (), Frédérique Chédotel () and Sabrina Loufrani-Fedida ()
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Stéphanie Missonier: UNIL - Université de Lausanne = University of Lausanne
Frédérique Chédotel: CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique
Sabrina Loufrani-Fedida: GREDEG - Groupe de Recherche en Droit, Economie et Gestion - UNS - Université Nice Sophia Antipolis (1965 - 2019) - CNRS - Centre National de la Recherche Scientifique - UniCA - Université Côte d'Azur

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Abstract: This paper investigates a subject of huge importance in the field of project management: conflict management in interorganizational projects. In response to the limits of prior studies, we propose to develop an integrative analysis that combines the types of conflict, the multi-stakeholders, and the dynamic nature of conflicts in interorganizational projects. We also propose to highlight the role played by conflict management. We base our analysis on a comparison of two longitudinal case studies of information systems interorganizational projects (one case of failure and one of success). Our findings show how conflict episodes between stakeholders chain over time and how one type of conflict may trigger another. Consequently, we provide an analysis helpful to project managers by highlighting the means of management that can help them transform detrimental conflict into constructive conflict.

Keywords: information systems; interorganizational projects; Conflict management; longitudinal studies (search for similar items in EconPapers)
Date: 2014-06-04
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Published in 14th Annual Conference of European Academy of Management (EURAM), Jun 2014, Valencia, Spain

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-01057859

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