Economics at your fingertips  

Competition vs. communication: An experimental study on restoring trust

Vivian Lei, David Masclet () and Filip Vesely
Additional contact information
Vivian Lei: Department of Economics - University of Wisconsin-Milwaukee

Post-Print from HAL

Abstract: Trust is fragile. It is hard to build but easy to destroy. In this paper, we explore the fragility of trust in a stylized laboratory environment. We ask whether transgression outside a direct send-and-return relationship destroys trust and, if so, whether a competition against outsiders or an apology for misdeeds helps restore it. We find that transgression significantly reduces trust and that the broken trust can be greatly restored by group competition. Communication via an apology, impersonal or not, has an insignificant impact. By contrast, offering explanations for misbehavior is as effective as group competition.

Keywords: Experiments; trust restoration; group competition; communication (search for similar items in EconPapers)
New Economics Papers: this item is included in nep-exp and nep-soc
Date: 2014-12
Note: View the original document on HAL open archive server:
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3) Track citations by RSS feed

Published in Journal of Economic Behavior and Organization, Elsevier, 2014, 108, pp.94-107. 〈10.1016/j.jebo.2014.09.001〉

Downloads: (external link) (application/pdf)

Related works:
Journal Article: Competition vs. communication: An experimental study on restoring trust (2014) Downloads
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

DOI: 10.1016/j.jebo.2014.09.001

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().

Page updated 2019-07-29
Handle: RePEc:hal:journl:halshs-01074083