New modes of innovation: how services benefit industry

Jean Gadrey, Faïz Gallouj and Olivier Weinstein
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Jean Gadrey: CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique
Olivier Weinstein: CREI - Centre de Recherche en Economie Industrielle - UP13 - Université Paris 13

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Abstract: Despite the significance of services in the economic statistics, economic theories of innovation have tended to ignore them, or to assume that innovation in services consists of little more than adopting innovations developed in industry. This view is subjected to a critique based on three questions: (1) why is innovation in services misunderstood or neglected in economic theory? (2) what do field observations indicate are the principal forms of innovation in services? (3) how can these observations help to broaden and enrich the economic theory of industrial innovation?

Keywords: innovation; services; insurance services; consultancy services; electronic information services (search for similar items in EconPapers)
Date: 1995
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01114102
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Citations: View citations in EconPapers (64)

Published in International Journal of Service Industry Management, 1995, 6 (3), pp.4 - 16. ⟨10.1108/09564239510091321⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-01114102

DOI: 10.1108/09564239510091321

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