Pour une évaluation qualitative participante inhibitrice du risque psychosocial

Patrick Haim ()
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Patrick Haim: ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations, MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon

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Abstract: Work overload, unmet goals and too short achievement deadlines such as the hierarchy or the customers' pressure, may lead employees to a depressive state. This state constitutes a risk for the employee, for his family circle and for the company which has hired him. A compromised health, a decreasing energy and a lack of focus may combine often with a low consideration, a lack of trust and cooperation and sensations of well-being and discontent. An insufficient participatory commitment from the employees is part of the psycho-social risk indicators (PSR) not taken into account in the essentially quantitative classical HR scoreboards. Implementing a qualitative and participative assessment which gives a member of staff the action initiative allows reducing the psychosocial risk, driver of costs and decreased results. Those are the findings coming from an action research survey conducted with a hundred call centers' workers during two years.

Keywords: qualitative and participative evaluation; organizational intelligence; psycho-social risk; individual and collective initiative; intelligence organisationnelle; risque psychosocial; initiative personnelle et collective; évaluation qualitative participante (search for similar items in EconPapers)
Date: 2013-12
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Published in Vie et Sciences de l'Entreprise, 2013, pp.144-163. ⟨10.3917/vse.195.0144⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-01116802

DOI: 10.3917/vse.195.0144

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