Acceptance and Organizational Aspects of Oral tele-Consultation: a French Study

Roland Petcu,, Roxana Ologeanu-Taddei, Isabelle Bourdon (), Chris Kimble () and Nicolas Giraudeau
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Roland Petcu,: MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier
Roxana Ologeanu-Taddei: MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier
Isabelle Bourdon: Système d'Information - MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School
Nicolas Giraudeau: DD - Dynamiques du droit - UM - Université de Montpellier - CNRS - Centre National de la Recherche Scientifique

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Abstract: This is a descriptive article focusing on the e-DENT project, the first oral tele-consultation in France; an experimentation of asynchronous dental tele-consultations meant to improve access to dental care for people who have limited access to regular consultations with a dentist such as dependent elderly, disabled people or prisoners. We consider that the generalization of dental tele-consultations is related to the acceptance of the e-DENT system, as stated by Broens & et al. (2007). This paper proposes a new methodological approach for assessing the perception of a medical procedure, involving the use of technology, for subjects with minor, mild or severe cognitive impairment. Semi-structured interviews, indirect patient observations and non-participant observations have allowed us to highlight the nurses' acceptance of the e-DENT system, the patients' perception of the oral tele-consultation procedure and to describe the induced organizational changes.

Keywords: tele-consultation; technology acceptance; healthcare; e-health; tele-dentistry; cognitive impairment (search for similar items in EconPapers)
Date: 2016-01-05
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01273672v1
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Published in Hawaii International Conference on System Sciences, The Institute of Electrical and Electronics Engineers, Jan 2016, Hawaii United States. pp.3124-3132

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