The acceptance of new technologies of information: the case of the information systems in banking organization

L'acceptation des nouvelles technologies d’information: le cas des systèmes d’information en milieu bancaire

Marc-Eric Bobillier-Chaumon (), Michel Dubois () and Didier Retour
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Marc-Eric Bobillier-Chaumon: GRePS - Groupe de Recherche en Psychologie Sociale - UL2 - Université Lumière - Lyon 2
Michel Dubois: LIP-PC2S - Laboratoire Inter-universitaire de Psychologie : Personnalité, Cognition, Changement Social - UPMF - Université Pierre Mendès France - Grenoble 2 - USMB [Université de Savoie] [Université de Chambéry] - Université Savoie Mont Blanc
Didier Retour: CERAG - Centre d'études et de recherches appliquées à la gestion - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique

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Abstract: Our article analyses the conditions and the factors of acceptance of technologies intended for a particular professional environment: the banking advisers customers. It is in particular a question of locating the evolutions, the contributions, the changes, as well as the emergence of new uses generated by the tools data processing and mobilized in the presence of the customers. The objective is to be able to include/understand the methods of appropriation by the actors and the organizations. The principal results show that technology can be an opportunity for the ones and a constraint for the others, invalidating the thesis of a technological determinism. The acceptability of technology depends at the same time on the experiments, competences and the resources of the individuals as well as stakes and strategies, which the latter project on these devices.

Keywords: Banking advisers; Information system; Acceptability; Use; Usage; TIC; Acceptabilité; Conseiller bancaire (search for similar items in EconPapers)
Date: 2006
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01562077v1
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Published in Psychologie du travail et des organisations, 2006, 12 (4), pp.247-262

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