Faut-il encore différencier compétences explicites et compétences implicites dans la relation de service ?

Mohamed Ali Abdelwahed ()
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Mohamed Ali Abdelwahed: UCP - Université de Cergy Pontoise - Université Paris-Seine

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Abstract: This article is part of a wider search concerning the modeling of the implicit dimension within the organization. The object of this paper concerns indeed the skills in the relation of service which is deeply affected by the evolution of the new tasks asked to the employee in companies. After an ethno-methodological investigation with agents in touch with customers (ACC) of the SNCF, we demonstrated that in situ, the subdivision between implicit and explicit competence loses its full meaning.

Keywords: implicit competence; explicitness; situation; service relationship; compétence implicite; explicitation; relation de service; SNCF (search for similar items in EconPapers)
Date: 2016-06-01
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01860065
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Published in Management & sciences sociales, 2016, Contextualisation : pratiques et enjeux, 20 (20), pp.39-50

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