La performance économique et la qualité dans les relations de service: de la contradiction au renforcement mutuel

Lamine Mebarki ()
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Lamine Mebarki: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine

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Abstract: Based on the idea that the coexistence of economic performance and service quality is contradictory into service relationship, this research identifies the points of mutual reinforcement between these two dimensions of performance. Our results explain and moderate the tension between these two dimensions and highlight how the mutual reinforcement between them two is carried out.

Keywords: Service Relationship; Economic Performance; Service Quality; Contradiction; Mutual Reinforcement.; Relations de service; Performance économique; Qualité de service; Renforcement mutuel (search for similar items in EconPapers)
Date: 2018
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Published in Recherches en sciences de gestion, 2018, N127 (4), pp.271. ⟨10.3917/resg.127.0271⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-02469139

DOI: 10.3917/resg.127.0271

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