How logistics service quality and product quality matter in the retailer-customer relationship of food drive-throughs: The role of perceived convenience

Joseph Kaswengi () and Christine Lambey-Checchin ()
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Joseph Kaswengi: VALLOREM - Val de Loire Recherche en Management - UO - Université d'Orléans - UT - Université de Tours
Christine Lambey-Checchin: CleRMa - Clermont Recherche Management - ESC Clermont-Ferrand - École Supérieure de Commerce (ESC) - Clermont-Ferrand - UCA [2017-2020] - Université Clermont Auvergne [2017-2020]

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Date: 2019-11
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Published in International Journal of Physical Distribution & Logistics Management , 2019

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-03018336

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