Comment les communautés de pratique améliorent-elles la performance des salariés dans les relations de service ? Le cas d'un centre d'appels entrants

Lamine Mebarki () and Ewan Oiry ()
Additional contact information
Lamine Mebarki: CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université
Ewan Oiry: UQAM - Université du Québec à Montréal = University of Québec in Montréal

Post-Print from HAL

Date: 2009
References: Add references at CitEc
Citations:

Published in Gérer et Comprendre. Annales des Mines, 2009, 96 (2), pp.18. ⟨10.3917/geco.096.0018⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-03166612

DOI: 10.3917/geco.096.0018

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().