 « DESIGNER » LA RÉGULATION ÉMOTIONNELLE COLLECTIVE AUX URGENCES: L'INCONTOURNABLE COMPÉTENCE DE DEMAINHélène Monier ()
Post-Print from HAL Abstract: A case study carried out in an emergency department challenges current theories available on the subject of emotions and the regulation of affect in the context of care, and brings to light a new concept. Emergency nurses try to construct and bring to life autonomous, socio-emotional rules in small working groups in order to compensate for the defect, incompleteness or ambiguit y of official emotional rules. Inter views and ethnographic immersion work lead us to discern the expression of emotion regulations according to Gross (1998), but at the level of the collective. This article aims at defining the concept of Collective Emotional Regulation (CER), combining Gross's (1998) theory of emotion regulation in psychology with Reynaud's (1988) theory of social regulation (TRS) in the sociology of organizations. Healthcare managers have a major role in deploying their emotional competencies in order to understand and regulate the emotions experienced and worked through by emergency nurses. Designing and animating CER enables teams to produce the "little sense" on a daily basis, and echoes the importance of the social support that preserves health and promotes quality of service. Date: 2020-09-15 Published in Management & Avenir Santé, 2020, 6 (1), pp.63-81 There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-03180434 Access Statistics for this paper More papers in Post-Print from HAL |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.