Exploitation and exploration of IT in times of pandemic: from dealing with emergency to institutionalising crisis practices

Andrea Carugati, Lapo Mola, Loïc Plé (), Marion Lauwers () and Antonio Giangreco
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Andrea Carugati: LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique
Lapo Mola: SKEMA Business School - SKEMA Business School, UNIVR - Università degli studi di Verona = University of Verona, GREDEG - Groupe de Recherche en Droit, Economie et Gestion - UNS - Université Nice Sophia Antipolis (1965 - 2019) - CNRS - Centre National de la Recherche Scientifique - UniCA - Université Côte d'Azur
Loïc Plé: LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique
Antonio Giangreco: LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique

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Abstract: When looking at changes in IT adoption and use in organisations, our theories rely – for the most part – on slow adoption timespans or – to a lesser extent – abrupt crises of short duration. We lack a model of IT adoption during a crisis of extended duration. This paper tackles this gap by looking at the IT-explorative and -exploitative teaching-related practices of university lecturers in response to the COVID-19 crisis. Based on qualitative data from three European higher education institutions and their responses to the COVID-19 crisis, we propose a process model of IT exploration/exploitation under a condition of extended crisis. The model shows that IT use and practices in response to a prolonged crisis go through phases, presenting predictable challenges that management can alleviate with a well-timed approach.

Date: 2020-11-01
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-03187028v1
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Citations: View citations in EconPapers (5)

Published in European Journal of Information Systems, 2020, 29 (6), pp.762-777. ⟨10.1080/0960085X.2020.1832868⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-03187028

DOI: 10.1080/0960085X.2020.1832868

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