Do e-skills enhance use of e-services in the hospitality industry? A conditional mixed-process approach

Adel Ben Youssef, Mounir Dahmani and Adelina Zeqiri ()
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Adelina Zeqiri: University of Pristina-Kosovo

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Abstract: Increasingly, e-skills are required to enable effective use of digital technologies. The present paper examines the influence of e-skills on use of e-services in the hospitality industry. We employ a conditional mixed-process approach and the results of a residential survey in Kosovo to investigate whether e-skills boost e-services in hospitality. Our findings suggest that e-skills are important to explain different behaviors related to use of e-services. The facilitating conditions, expected performance, social influences and perceived value of the services have a positive impact while perceived risks to privacy have a negative impact on behavioral intention. We also find that gender and income have a positive effect on both behavioral use and behavioral intention while age has no effect on either dimension.

Date: 2021
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Citations: View citations in EconPapers (1)

Published in International Journal of Data and Network Science, 2021, 5 (4), pp.519-530. ⟨10.5267/j.ijdns.2021.8.015⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-03506112

DOI: 10.5267/j.ijdns.2021.8.015

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