Le conflit interpersonnel: un révélateur du travail managérial ?

Nicolas Spire () and Christelle Gris
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Christelle Gris: CESSP - Centre européen de sociologie et de science politique - UP1 - Université Paris 1 Panthéon-Sorbonne - EHESS - École des hautes études en sciences sociales - CNRS - Centre National de la Recherche Scientifique

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Abstract: Conflicts at work are seldom understood for themselves by sociologists. However, they are more and more frequently the occasion for solicitations for the practicing sociologist and primarily concern managers. However, the function of local supervisor is often the blind spot of work organizations: taken for granted or left to the so-called qualities of those who embody it, it is in fact a privileged "place" for the manifestation of dysfunctions and organizational contradictions. Based on three interventions carried out in companies, this article proposes both a methodology and diagnostic elements to apprehend these conflict situations other than on an individual and psychological level.

Keywords: Interpersonal conflict; manager; work organization; mirror device; organizational abuse; Conflit interpersonnel; manager de proximité; organisation du travail; dispositif miroir; maltraitance organisationnelle (search for similar items in EconPapers)
Date: 2021
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-03553343v1
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Published in Sociologies pratiques, 2021, Manager en proximité : quel travail ?, 42, pp.45-56. ⟨10.3917/sopr.042.0045⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-03553343

DOI: 10.3917/sopr.042.0045

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