Nature and dynamics of innovation in service industries: An analysis of organizational and commercial innovations in mobile phone services in France

Nature et dynamique des innovations dans les entreprises de services: une analyse à partir des innovations organisationnelles et commerciales dans les services de télécommunications mobiles en France

Abdelillah Hamdouch and Esther Samuelides ()
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Esther Samuelides: UP1 - Université Paris 1 Panthéon-Sorbonne, MATISSE - UMR 8595 - Modélisation Appliquée, Trajectoires Institutionnelles et Stratégies Socio-Économiques - UP1 - Université Paris 1 Panthéon-Sorbonne - CNRS - Centre National de la Recherche Scientifique

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Abstract: This paper follows several recent works which on the one hand put forward the importance and variety of innovation in the service industries, and on the other hand have formalized their major modes of development. First, we elaborate an analytical framework for studying "innovations in services" according to their content, their location" within the organization or the supply of the firm and the type of rupture they introduce. This framework helps us to point out the systemic and dynamic process that characterizes the emergence and the diffusion of service innovations within a firm and the whole sector. Then we examine closely the innovations appeared in the fast growing activity of mobile telecommunication services in France. This leads us to show the specificity of the path of the innovations introduced by each of the three carriers of the sector, and to emphasize the imitation/innovation logic that shapes the dynamics of competition in these kind of service industries.

Keywords: Competition; Market Dynamics; Mobile Phone Services; Service Innovations; Technological Innovations; Concurrence; Dynamique du marché; Innovations technologiques; Innovations de services; Services de télécommunications mobiles (search for similar items in EconPapers)
Date: 2000-01
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-03718464
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Published in 2000

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Working Paper: Nature and dynamics of innovation in service industries: An analysis of organizational and commercial innovations in mobile phone services in France (2000)
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