Coping with Customer Misconduct through Communities of Practice

Lamine Mebarki () and Jean-Baptiste Suquet ()
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Lamine Mebarki: CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université, IUT AMU - Institut Universitaire de Technologie - Aix-Marseille - AMU - Aix Marseille Université
Jean-Baptiste Suquet: NEOMA - Neoma Business School

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Keywords: Communities of Practice; Coping practice; Customer Misconduct; Frontline employees; Service (search for similar items in EconPapers)
Date: 2023
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Published in Management international = International management = Gestión internacional, In press

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-04094500

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