Satisfaction, représentations et première expérience

Marie-Hélène Fosse-Gomez () and Frédérique Perron ()
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Marie-Hélène Fosse-Gomez: GERME - Groupe d'études et de recherches en management des entreprises (EA n° 4112) - ESA - Ecole Supérieure des Affaires de l'Université Lille 2 - Université de Lille, Droit et Santé
Frédérique Perron: IUT C

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Keywords: Satisfaction (search for similar items in EconPapers)
Date: 2004
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Published in 20ème Congrès de l'Association Française du Marketing, 2004, Saint Malo - France, France

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-04301140

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