PRO-ACTION RESEARCH FOR PERFORMANCE IMPROVEMENT OF SUPPLY CHAINS: FROM A SOCIAL IMPROVEMENT CASE TO A GENERALIZED FRAMEWORK

Jesus Gonzalez-Feliu (), Feizar Javier Rueda Velasco, Joëlle Morana (), Amir Hasnaoui and Wilson Adarme Jaimes
Additional contact information
Jesus Gonzalez-Feliu: Excelia Group | La Rochelle Business School
Feizar Javier Rueda Velasco: Universidad Distrital Francisco Jose de Caldas [Bogota]
Joëlle Morana: LAET - Laboratoire Aménagement Économie Transports - UL2 - Université Lumière - Lyon 2 - ENTPE - École Nationale des Travaux Publics de l'État - CNRS - Centre National de la Recherche Scientifique
Amir Hasnaoui: Excelia Group | La Rochelle Business School
Wilson Adarme Jaimes: UNAL - Universidad Nacional de Colombia [Bogotà]

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Abstract: This paper aims to address how interactive research (via the adaptation of the PrOACT view of thought) can support the improvement of social improvement supply chains, via the case study of Bienestarina in Colombia. To do that, an interactive research case study is developed and proposed. First, the main issues of social improvement logistics are presented. Then, the proposed methodology is defined from the four theories and methodologies: the PrOACT way of though, the group decision theory, the social systems theory and the Supply Chain Processes Management methodology. After that, the case study is presented, then, as results, the main characteristics of the Bienestarina supply chain will be presented and analysed, to identify the main information disruptions. After that, two proposed improvement solutions are analyzed and compared, identifying the levers and limits of their respective deployment, to understand on which bases the final implementation choice has been made and which trade-offs were needed.

Keywords: Supply Chain Traceability Social Improvement Digitalization Performance; Supply Chain Traceability; Social Improvement; Digitalization; Performance (search for similar items in EconPapers)
Date: 2022-05-18
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-04374223
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Published in 14èmes rencontres de l'AIRL-SCM, May 2022, Clermont - Ferrand, France. https://www.airl-scm.com/lesactesrairl2022

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