Relationship quality matters: How restaurant businesses can optimize complaint management

Lars Meyer-Waarden and William Sabadie ()
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Lars Meyer-Waarden: TBS - Toulouse Business School
William Sabadie: MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon

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Date: 2023-06
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Published in Tourism Management, 2023, 96, pp.104709. ⟨10.1016/j.tourman.2022.104709⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-04380361

DOI: 10.1016/j.tourman.2022.104709

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