Listening to experts is not always wise: Unravelling the dynamics of decision‐making in the crisis cell

Raphael de Vittoris, Norbert Lebrument and Carole Bousquet ()
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Raphael de Vittoris: CleRMa - Clermont Recherche Management - ESC Clermont-Ferrand - École Supérieure de Commerce (ESC) - Clermont-Ferrand - UCA - Université Clermont Auvergne
Norbert Lebrument: CleRMa - Clermont Recherche Management - ESC Clermont-Ferrand - École Supérieure de Commerce (ESC) - Clermont-Ferrand - UCA - Université Clermont Auvergne
Carole Bousquet: IDRAC Business school Lyon - Institut pour le Développement et la Recherche d'Action Commerciale - Université de Lyon

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Abstract: Abstract The study challenges the conventional belief that expertise enhances crisis decision‐making. Analyzing crisis simulations, it reveals that crisis cells with minimal expertise achieved a commendable 69% decision quality, surpassing those with specialists. The research underscores the importance of collective intelligence and adherence to fundamental ‘metarules' in decision‐making, irrespective of expertise. It questions the presumed benefits of expertise, suggesting that excessive reliance on experts may hinder information processing and flexibility during crises. The findings advocate for a reconsideration of the role of expertise in crisis management, emphasizing the significance of collective decision‐making and adherence to metarules. The study calls for further exploration of expert leaders' potential influence within crisis cells.

Date: 2024-03-03
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Published in Journal of Contingencies and Crisis Management, 2024, 32 (1), ⟨10.1111/1468-5973.12553⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-04518406

DOI: 10.1111/1468-5973.12553

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