Including multiple clients’ requests through singular organizational development strategies

Jérémy Clément Salmeron () and Maïté Rateau ()
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Jérémy Clément Salmeron: ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations, MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon
Maïté Rateau: ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations, MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon

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Abstract: Old dependent person's nursing homes in France develop real response strategies to the often conflicting and very demanding requests of their external and non-coordinated stakeholders. Such diversity of stakeholders and of exigencies leads the internal practitioners to develop a real client system responses method, trying to keep these responses relevant in regard to the development strategies of the nursing homes. Our scientific interests in this analysis are to. Based on an SEAM intervention-research case, we will shed light on the methods external stakeholders, and hence "clients", convey their demands through norms and standards and to highlight the generic response strategies that we observed and/or prescribed on our nursing homes fieldwork.

Date: 2018-08
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Published in Academy of Management Proceedings, 2018, 2018 (1), pp.17930. ⟨10.5465/AMBPP.2018.17930abstract⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-04708773

DOI: 10.5465/AMBPP.2018.17930abstract

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