Systemic Research at the Service of Digital Innovation in Healthcare at Regional Level: The Case of the “Ségur numérique” project managers in the Grand-Est region (France)

La recherche au service de l'innovation numérique en santé à l'échelle régionale. Le cas des chargés de mission Ségur numérique du Grand-Est (France)

Vivien Braccini () and Christophe Humbert
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Vivien Braccini: LISEC - Laboratoire Interuniversitaire des Sciences de l'Education et de la Communication - UNISTRA - Université de Strasbourg - Université de Haute-Alsace (UHA) - Université de Haute-Alsace (UHA) Mulhouse - Colmar - UL - Université de Lorraine, P.S.Institut
Christophe Humbert: P.S.Institut, LINCS - Laboratoire interdisciplinaire en études culturelles - UNISTRA - Université de Strasbourg - CNRS - Centre National de la Recherche Scientifique

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Abstract: Using a systemic approach, this article focuses on the deployment of a digital health innovation approach in the Grand-Est region, aimed at facilitating coordinated exchanges between patients and healthcare profes-sionals. The authors describe the challenges and impact of an action-research project involving a group of people working in new institutional professions dedicated to supporting this innovative approach. By exploring the expectations of those involved in the field, they highlight the dual role of technocracy and sense-making that is necessary for the deployment of innovation and its management by institutional stakeholders on such a large scale. A discussion of these elements will make it possible, on the one hand, to identify several obstacles to the stabilization and optimization of this dual steering and its potential effects on the care system, and on the other hand, to suggest some measures that could be taken to minimize these obstacles.

Keywords: Health information systems; Pathway coordination; Digital innovation in health; Action-research; Systems Theory; Systèmes d'information de santé; Coordination de parcours; Innovation numérique en santé; Recherche-action; Systémique (search for similar items in EconPapers)
Date: 2024
New Economics Papers: this item is included in nep-ppm and nep-sbm
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Published in Cahiers de Systémique, 2024, 4, pp.93-113. ⟨10.5281/zenodo.14832367⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-04964225

DOI: 10.5281/zenodo.14832367

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