« DESIGNER » LA RÉGULATION ÉMOTIONNELLE COLLECTIVE AUX URGENCES: L'INCONTOURNABLE COMPÉTENCE DE DEMAIN

Hélène Monier ()
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Hélène Monier: CEREN - Centre de Recherche sur l'ENtreprise [Dijon] - BSB - Burgundy School of Business (BSB) - Ecole Supérieure de Commerce de Dijon Bourgogne (ESC), LRENSP - Laboratoire de Recherche de l'Ecole Nationale Supérieure de la Police

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Abstract: A case study carried out in an emergency department challenges current theories available on the subject of emotions and the regulation of affect in the context of care, and brings to light a new concept. Emergency nurses try to construct and bring to life autonomous, socio-emotional rules in small working groups in order to compensate for the defect, incompleteness or ambiguity of official emotional rules. Interviews and ethnographic immersion work lead us to discern the expression of emotion regulations according to Gross (1998), but at the level of the collective. This article aims at defining the concept of Collective Emotional Regulation (CER), combining Gross's (1998) theory of emotion regulation in psychology with Reynaud's (1988) theory of social regulation (TRS) in the sociology of organizations. Healthcare managers have a major role in deploying their emotional competencies in order to understand and regulate the emotions experienced and worked through by emergency nurses. Designing and animating CER enables teams to produce the "little sense" on a daily basis, and echoes the importance of the social support that preserves health and promotes quality of service

Date: 2020-09-04
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Published in Management & Avenir Santé, 2020, N° 6 (1), pp.63-81. ⟨10.3917/mavs.006.0063⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-05285275

DOI: 10.3917/mavs.006.0063

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