THE ROLE OF SYMBOLIC ARTIFACTS IN HOSPITAL INNOVATION: LESSONS FROM THREE CASES

RÔLE DES ARTEFACTS SYMBOLIQUES DANS L’INNOVATION À L’HÔPITAL: LES ENSEIGNEMENTS DE TROIS CAS

Patrick Gilbert () and Marie-Eve Laporte ()
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Patrick Gilbert: IAE Paris - Sorbonne Business School
Marie-Eve Laporte: RITM - Réseaux Innovation Territoires et Mondialisation - Université Paris-Saclay

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Abstract: Hospitals seek to respond to the multiple tensions they face through organizational innovation. This article examines the practical modalities of such innovation and explores an aspect often overlooked in the literature: the role of symbolic artifacts. This research is based on a multiple, quasi-ethnographic case study of three hospitals in France and Brazil. While acknowledging the specificities of each case, the analysis reveals significant convergences. The findings highlight that symbolic artifacts serve as communicative agents through their use. Thus, they play a pivotal role in the innovation process

Keywords: innovation; communication; organizational transformation; hospital; artifacts; transformation organisationnelle; hôpital; artefacts (search for similar items in EconPapers)
Date: 2026
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Published in Communication et Management : Revue internationale des sciences commerciales, A paraître, ⟨10.54695/comma.231.0005⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-05532376

DOI: 10.54695/comma.231.0005

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