Focus 5: La formation, une véritable stratégie de relation

Elisa Monnot ()
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Elisa Monnot: UCP - Université de Cergy Pontoise - Université Paris-Seine, THEMA - Théorie économique, modélisation et applications - UCP - Université de Cergy Pontoise - Université Paris-Seine - CNRS - Centre National de la Recherche Scientifique

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Date: 2014-12-05
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Published in Pierre Volle. Stratégie Clients. Points de vue d’experts sur le management de la relation client, Pearson, pp.30-34, 2014, 978-2-326-00012-4

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