Use of telehealth: evidence from French teleconsultation for women's healthcare, prior and during COVID-19 pandemic

Carine Milcent and Saad Zbiri ()
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Saad Zbiri: UVSQ - Université de Versailles Saint-Quentin-en-Yvelines

PSE-Ecole d'économie de Paris (Postprint) from HAL

Abstract: BACKGROUND: Prior to the COVID-19 pandemic, teleconsultation were seldom used in France. The sanitary crisis has brought with it a great need for the use of teleconsultation and other interventions using digital technology. OBJECTIVE: Indentify how has French teleconsultation for obstetrics and gynecology care services been used prior and during this sanitary crisis. METHODS: We first described the global picture of the teleconsultation context prior to the sanitary crisis and then during the first quarantine and lockdown measures. We set up three aspects, namely: 1-use of teleconsultation as regards to providers' ability; 2- use of teleconsultation as regards to technology features; 3- use of teleconsultation for which type of healthcare. Second, we studied the determinant factors of teleconsultation use and those of provider's satisfaction with teleconsultation practice. RESULTS: We show the central role of training, the importance of some main digital technology benefits including improving public health, responding to patient's request and facilitating healthcare access, as well as the importance of some main digital technology drawbacks including lack of convenience and lack of veracity (truthfulness). CONCLUSIONS: Our results guide the regulator on the suppliers' motivation and needs for teleconsultation adoption. They highlight the conditions for an efficient use of teleconsultation.

Keywords: Teleconsultation; Obstetrics and gynecology; Training; Technology features (search for similar items in EconPapers)
Date: 2020-01-29
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-03163281v1
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Published in Health Services Management Research, 2020, ⟨10.1177/09514848221115845⟩

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Related works:
Working Paper: Use of telehealth: Evidence from French teleconsultation for women’s healthcare, prior and during COVID-19 pandemic (2023)
Working Paper: Use of telehealth: Evidence from French teleconsultation for women’s healthcare, prior and during COVID-19 pandemic (2023)
Working Paper: Use of telehealth: evidence from French teleconsultation for women's healthcare, prior and during COVID-19 pandemic (2021)
Working Paper: Use of telehealth: evidence from French teleconsultation for women's healthcare, prior and during COVID-19 pandemic (2021)
Working Paper: Use of telehealth: evidence from French teleconsultation for women's healthcare, prior and during COVID-19 pandemic (2020)
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Persistent link: https://EconPapers.repec.org/RePEc:hal:pseptp:halshs-03163281

DOI: 10.1177/09514848221115845

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