DESIGN OF COOPERATIVE PROCESSES IN A CUSTOMER-SUPPLIER RELATIONSHIP: AN APPROACH BASED ON SIMULATION AND DECISION THEORY

François Galasso () and Caroline Thierry ()
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François Galasso: LAAS-MOGISA - LAAS - Laboratoire d'analyse et d'architecture des systèmes - UT Capitole - Université Toulouse Capitole - UT - Université de Toulouse - INSA Toulouse - Institut National des Sciences Appliquées - Toulouse - INSA - Institut National des Sciences Appliquées - UT - Université de Toulouse - UT2J - Université Toulouse - Jean Jaurès - UT - Université de Toulouse - UT3 - Université Toulouse III - Paul Sabatier - UT - Université de Toulouse - CNRS - Centre National de la Recherche Scientifique - Toulouse INP - Institut National Polytechnique (Toulouse) - UT - Université de Toulouse
Caroline Thierry: IRIT-ADRIA - Argumentation, Décision, Raisonnement, Incertitude et Apprentissage - IRIT - Institut de recherche en informatique de Toulouse - UT Capitole - Université Toulouse Capitole - UT - Université de Toulouse - UT2J - Université Toulouse - Jean Jaurès - UT - Université de Toulouse - UT3 - Université Toulouse III - Paul Sabatier - UT - Université de Toulouse - CNRS - Centre National de la Recherche Scientifique - Toulouse INP - Institut National Polytechnique (Toulouse) - UT - Université de Toulouse - TMBI - Toulouse Mind & Brain Institut - UT2J - Université Toulouse - Jean Jaurès - UT - Université de Toulouse - UT3 - Université Toulouse III - Paul Sabatier - UT - Université de Toulouse, UT2J - Université Toulouse - Jean Jaurès - UT - Université de Toulouse

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Abstract: Performance improvement in supply chains, taking into account customer demand in the tactical planning process is essential. It is more and more difficult for the customers to ensure a certain level of demand over a medium term horizon as their own customers ask them for personalisation and fast adaptation. It is thus necessary to develop methods and decision support systems to reconcile the order and book processes. In this context, this paper intends firstly to relate decision under uncertainty and the industrial point of view based on the notion of risk management. This serves as a basis for the definition of an approach based on simulation and decision theory that is dedicated to the design of cooperative processes in a customer-supplier relationship. This approach includes the evaluation, in terms of risk, of different cooperative processes using a simulation-dedicated tool. The evaluation process is based on an exploitation of decision theory concepts and methods. The implementation of the approach is illustrated on an academic example typical of the aeronautics supply chain.

Keywords: risk; decision theory; cooperation; simulation; supply chain (search for similar items in EconPapers)
Date: 2008-04-24
Note: View the original document on HAL open archive server: https://hal.science/hal-00332868v1
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