Innovation in services: A review of the debate and a research agenda

Faïz Gallouj and Maria Savona ()

Working Papers from HAL

Abstract: The paper reviews the debate on innovation in services which has flourished over the last 20 years and suggests a research agenda for the services innovation literature. We discuss whether, and the extent to which, the ill-definition and mis-measurement of service output have influenced the conceptualization and analysis of innovation in services. We propose a reclassification of the literature according to whether it has been mainly assimilated or differentiated with respect to the traditional conceptualization of innovation in the manufacturing sector. We also review the integrative (or synthesizing) contributions, and suggest a taxonomy for the modes of innovation in services, based on the Lancasterian characteristics-based approach to product definition. We conclude with a summary of the key arguments and a proposed agenda for the evolutionary theory to integrate the conceptualization of innovation in services.

Keywords: innovation; services (search for similar items in EconPapers)
Date: 2009-07
Note: View the original document on HAL open archive server: https://hal.science/hal-01111796
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (112)

Published in [Research Report] University Lille 1, Clersé. 2009

Downloads: (external link)
https://hal.science/hal-01111796/document (application/pdf)

Related works:
Journal Article: Innovation in services: a review of the debate and a research agenda (2009)
Working Paper: Innovation in services: a review of the debate and a research agenda (2009)
Working Paper: Innovation in services: a review of the debate and a research agenda (2009)
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:wpaper:hal-01111796

Access Statistics for this paper

More papers in Working Papers from HAL
Bibliographic data for series maintained by CCSD ().