Les plateformes juridiques en ligne et l’accès au droit

Mehdi Ayouni () and Thomas Lanzi ()
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Mehdi Ayouni: BETA - Bureau d'Économie Théorique et Appliquée - AgroParisTech - UNISTRA - Université de Strasbourg - Université de Haute-Alsace (UHA) - Université de Haute-Alsace (UHA) Mulhouse - Colmar - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement
Thomas Lanzi: BETA - Bureau d'Économie Théorique et Appliquée - AgroParisTech - UNISTRA - Université de Strasbourg - Université de Haute-Alsace (UHA) - Université de Haute-Alsace (UHA) Mulhouse - Colmar - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement

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Abstract: This article examines the impact of online platforms in the legal services market, focusing on two key roles: intermediary and service provider. In the first role, the platform gives litigants access to an online directory and offers them assistance in their search for a lawyer. We study three regimes regarding user feedback on lawyers. We determine that moderating litigants' comments is preferable to maximize access to legal services, but the platform's chosen regime sometimes minimizes this access. In the second role, the platform offers standardized solutions tailored to specific legal problems. We show that if the price of the lawyers' services is high, the platform can increase access to legal services and the total surplus of litigants. Additionally, the platform's presence can have an indirect positive effect on access to justice as it leads to a decrease in lawyers' fees. However, integrating the platform's services with those of the lawyers increases the platform's profit but reduces access to legal services.

Date: 2024-05-15
Note: View the original document on HAL open archive server: https://hal.science/hal-04709980v1
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