Proposal for an absolute evaluation framework for the values ​​ofperformance indicators for public drinking water services

Proposition de référentiel d’évaluation absolue de la performance des services publics d’eau potable

Christophe Wittner ()
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Christophe Wittner: UMR GESTE - Gestion Territoriale de l'Eau et de l'environnement - ENGEES - École Nationale du Génie de l'Eau et de l'Environnement de Strasbourg - IRSTEA - Institut national de recherche en sciences et technologies pour l'environnement et l'agriculture

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Abstract: This study proposes an absolute evaluation of the performance of public water utilities for each of the regulatory indicators. A signage readable and intelligible is proposed in order to translate the information available effectively. Specific to each indicator, a metric system is proposed which defines performance classes. This new tool allows appreciating the rational level of service performance for each of the regulatory indicators, developing a dashboard of performance; it can also be mobilized in an approach to benchmarking performance.

Keywords: Water utilities; referential; performance; référentiel; services publics; Eau potable (search for similar items in EconPapers)
Date: 2014
Note: View the original document on HAL open archive server: https://hal.science/hal-05520785v1
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Published in IRSTEA. 2014, pp.56

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