Les "bonnes pratiques" des centres d'appels en matière de gestion des ressources humaines et d'organisation du travail

Caroline Lanciano-Morandat (), Hiroatsu Nohara and Robert Tchobanian ()
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Caroline Lanciano-Morandat: LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique
Robert Tchobanian: LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique

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Abstract: Synthèse du "French Call Centre Industry Report 2004"

Keywords: Centre d'appel; Organisation du travail; Politique de GRH; France; GRH; Gestion des ressources humaines (search for similar items in EconPapers)
Date: 2005
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00086563
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Published in 2005

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