L'impact des TIC mobiles sur les activités des professionnels en entreprise

Charles-Henri Besseyre Des Horts and Henri Isaac
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Charles-Henri Besseyre Des Horts: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique

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Abstract: It is widely recognized that ICT have modified organizational structures and processes duringthe last decade, notably with the general usage of laptop computers and mobile phones. Anumber of research works have pointed out the deep transformation of work situationsallowed by these technologies with the development of more autonomy and responsibility.However, in the case of mobile technologies, the impact of these technologies onprofessionals' work situations appears to be far more paradoxical: on the one hand, beingconnected "anywhere, anytime" induces new expectations because of the abolishment of timeand space and, on the other hand, being able to access everywhere crucial information to complete work gives these professionals a reinforced control power upon their activities. Using the theoretical framework suggested by the "demand-control" model (Karasek &Theorell, 1990; Karasek, 1979), results of an exploratory study conducted in 10 French organizations confirm this hypothesis of paradoxical consequences of mobile technologies on work situations by within firm professionals. Learnings for professionals' managers and future research orientations are proposed as a conclusion

Keywords: autonomy; work situation; control; mobile technologies; autonomie; contrôle; technologies mobiles; téléphone mobile; stress; situation de travail; contraintes (search for similar items in EconPapers)
Date: 2006
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Journal Article: L'impact des TIC mobiles sur les activités des professionnels en entreprise (2006)
Working Paper: L'impact des TIC mobiles sur les activités des professionnels en entreprise (2006)
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