The disruptive effect of Think Aloud

Janni Nielsen and Carsten Yssing
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Janni Nielsen: Department of Informatics, Copenhagen Business School, Postal: Department of Informatics, Copenhagen Business School, Howitzvej 60 , DK-2000 Frederiksberg, Denmark
Carsten Yssing : Department of Informatics, Copenhagen Business School, Postal: Department of Informatics, Copenhagen Business School, Howitzvej 60 , DK-2000 Frederiksberg, Denmark

No 2004-20, Working Papers from Copenhagen Business School, Department of Informatics

Abstract: Thinking Aloud Thinking Aloud is the most commonly used technique used to test users´ interaction with computers. The assumption is that Think Aloud gives access to what goes on in the users´ minds. However, interfaces are multi modal and play heavily on user´s visual perception. Reflecting upon Think Aloud (TA), we ask the question: what happens when users are required to verbalise their visual perceptions and interactions? We argue that TA may have a disruptive effect, suggesting that other techniques be considered. With a theoretical distinction between focal and subsidiary awareness and a focus on the sense making process, we develop a frame for test of user´s visual interaction which rely on the coordination between hand/mouse and eye/cursor.

Keywords: Think Aloud; visual perception; interaction; test (search for similar items in EconPapers)
JEL-codes: O30 (search for similar items in EconPapers)
Pages: 5 pages
Date: 2004-09-19
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